Your trust is the foundation of our practice. This page explains how we protect the personal and medical information you share with Altara Clinic.
Altara Clinic (“Altara”, “we”, “us”) is committed to protecting the privacy and confidentiality of every patient and visitor. This Privacy Policy explains how we collect, use, store and safeguard personal and health-related information when you interact with our clinic, our website or our digital services.
We may collect contact details (name, email, telephone), demographic information, medical history relevant to your treatment, photographs taken for clinical assessment, payment information and any messages you send us through our forms or messaging channels.
Your information is used to deliver and coordinate your medical care, schedule and confirm appointments, maintain accurate medical records, process payments, communicate with you about your treatments and improve the quality of our services. Medical photographs are used solely for clinical purposes unless you provide explicit written consent for any other use.
We process your data on the basis of your explicit consent, the performance of the medical services you request, and compliance with applicable health and regulatory obligations. You may withdraw consent at any time, subject to record-keeping duties imposed by law.
We do not sell personal data. Information may be shared with regulated healthcare providers involved in your care, secure payment processors, and authorities when required by law. All third parties are bound by strict confidentiality and data protection obligations.
We employ industry-standard administrative, technical and physical safeguards including access control, encryption and confidential record handling. Despite these measures, no system can guarantee absolute security; we continuously review and improve our protections.
Medical records are retained for the period required by applicable healthcare regulations. Other personal data is kept only for as long as necessary for the purposes set out in this Policy.
You may request access to your personal data, ask us to correct inaccuracies, request deletion subject to legal retention obligations, object to certain processing or request portability. To exercise these rights please contact privacy@altaraclinic.com.
Our website uses essential cookies for functionality and may use analytics tools to understand how visitors engage with our content. You can configure your browser to refuse cookies; some features may not function as intended without them.
We may revise this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.
For privacy-related enquiries please email privacy@altaraclinic.com or write to Altara Clinic, Premium Medical District.